Service and Support

This privacy policy outlines InMotion Robotic policies and procedures regarding the personal information and other information of our customers. It aims to introduce to you how we collect, use, disclose, process, and protect the personal information and other information we collect from you when you use our products and services. We hope you will carefully read this privacy policy before making choices. When you provide us with personal information or use our products or services, you indicate that you agree to this privacy policy and the terms and conditions.

 

Collection and Usage of Personal Information

Personal information refers to data that can be used to identify or contact a specific individual.

In order to provide you with better products and services, we may require you to provide personal information when you contact us. We will only collect information necessary to achieve specific, clear, and lawful purposes, and ensure that this information is used per this privacy policy.

 

What Kind of Personal Data We May Collect

lInformation provided by you when you purchase a product or service from us: your name, phone number, email address, mailing address, credit card number, etc.

Data generated or recorded during the use of our products or services. For example, logs, time, location information, device configuration information, the IP address for accessing products or services, etc.

Information that may be collected during communication, such as your name, maintenance records, account balances, complaints, and other information related to product maintenance records.

Personal information collected offline, such as personal information provided to our customer service or sales departments when you participate in our activities, place phone orders, or are in contact with them.

​

How We Use Collected Personal Data

When providing and improving our products and services, we may use the information we have collected to contact you, including:

Providing you with requested services or features, such as sending you product information, event information, or other promotional materials.

Fulfilling and satisfying your purchase needs, such as processing your payments, delivering your orders, communicating with you about your purchases, and providing other related customer service.

Notifying you of new product releases, software updates, and event announcements.

Providing services for your products, such as contacting you for service recommendations and providing software updates for your products.

Sending you important notifications, such as information about our products and services, and changes to our terms, conditions, and policies.

Providing you with other requested services.

We may also use the information we collect for the following purposes, including:

The business purposes include data analysis, auditing, fraud monitoring and prevention, developing new products and services, confirming usage trends, and operating and expanding our business activities.

We also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and communication with customers.

How We Share Collected Personal Data

InMotion Robotic values the protection of your information greatly, and we will not share your personal information with any companies, organizations, or individuals outside of inMotion Robotic, except under the following circumstances:

With your consent, we may share the collected information with authorized partners for the purpose of fulfilling services on our behalf when necessary.

In accordance with the laws, regulations, legal procedures, and/or requirements of public institutions and government departments in your country of residence, InMotion Robotic may transmit and disclose information to third parties in the following situations, including information that may or may not be used for personal identification: compliance with legal obligations (including but not limited to subpoenas); when we believe that the law requires it; lawful requests from government agencies that require investigation, including compliance with law enforcement requests; verification or enforcement of our policies and procedures; responding to emergencies; preventing or stopping what we believe to be illegal, unethical, or litigious activities; protecting the rights, property, safety, or security of our products and services, inMotion Robotic, third parties, visitors or the public (at our sole discretion).

In the future, we may sell our inMotion Robotic business or acquire new businesses, in which case your personal information and purchase information may be transferred according to business changes.

If you are not a direct owner or authorized person of the InMotion Robotic product, your information may be shared with your employer or the owner of the product.

In other cases where it is required by laws and regulations.

We will not share your identifiable personal information with unrelated third parties for commercial purposes unless you choose to share it with them.

 

Rights and Choices

If you wish for us to stop using the information that you have explicitly agreed to provide for processing through existing means, please contact us.

You have the right to refuse to provide information to us in certain situations, but we may not be able to provide you with certain products or services or respond to your inquiries as a result. To protect the interests of both parties and ensure the quality of our services, such as to ensure that we fulfill your requests or to prove that we have provided the required services and information, we may monitor your communication with InMotion Robotic, such as through phone or email.

If you do not wish for your personal information to be shared within InMotion Robotic, please contact us. However, in this case, we may not be able to provide you with specific products or services that you require due to the lack of information.

If you are under eighteen years old, you should use our products and services under the consent and guidance of your parents or legal guardians.

​​

• This privacy policy may not fully apply to you according to the laws and regulations of your region. This privacy policy does not exclude or limit any rights you are entitled to under local laws and regulations.

• We may amend this privacy policy from time to time, and such revisions will form part of this privacy policy. Your use of our products or services or provision of personal information to us after the revision indicates your acceptance of the revised privacy policy.